The Preserve Kyoto Gift is accepted at Preserve Kyoto Gift program member stores in Kyoto City. Please check the list of Preserve Kyoto Gift program member stores. 

Possible causes are as follows:
(1) Your smartphone may be incompatible with the QR code.
Some smartphones sold outside Japan may not work with the QR code. 
You cannot use international roaming. Please connect via WiFi or use a prepaid SIM card in Japan.
(2) Your smartphone may not meet the system requirements.
Your smartphone may not be respond properly to the QR code unless it meets the following system requirements:
[OS]
• iPhone: Latest version of iOS
• Android: Latest version of Android
[Browser]
• iPhone: Latest version of Safari
• Android: Latest version of Chrome
* If your smartphone cannot scan the QR code even though you have confirmed that it does not fall under either (1) or (2) above, you can use the passcode for payment with your Preserve Kyoto Gift. For more details, please ask the store staff.

Press 'Enter your passcode' located below the camera scanning screen, and then enter the 6-digit passcode listed beneath the store's QR code. 

There is no limit to the amount or number of times of donations.

There are no particular restrictions on use of the Preserve Kyoto Gift in conjunction with other kinds of benefits. However, some member stores may have introduced such restrictions at their own discretion. For details, please ask the store staff.

Since the Preserve Kyoto Gift can be used for payment from one Ｊａｐｎｅｓｅ yen, you get no change back. You can continue to use your Preserve Kyoto Gift until you use up its remaining amount.

You may make combined use of the full remaining amount of your Preserve Kyoto Gift and cash or other payment methods.

A mistaken payment can be corrected within 24 hours, so please consult with the relevant member store.

Please access the Preserve Kyoto Gift website and log in. Then, press the “Thank You Gift” button at the bottom of the screen to display the status of your Preserve Kyoto Gift.

Possible causes for the problem are as follows: Please check whether any of them is the cause.
• You have registered the wrong email address.
• The email is in your spam folder.
• The emailer provided by your mobile phone company is not set to receive emails from the “@tabisaki.gift” domain.

We recommend using this app on smartphones that meet the following system requirements:
[OS]
• iPhone: iOS X or later
 • Android: Android 7.0 or later
[Browser]
• iPhone: Latest version of Safari
• Android: Latest version of Chrome
* Older Android smartphones may have a “Browser” app with a globe icon in addition to Chrome. Please use Chrome as your browser.
* This app does not work on tablets, PCs, or mobile phones that are not smartphones. 

Access this website and log in to it on your new smartphone so you can continue to use Preserve Kyoto Gift. Please be careful, however, that your unused Preserve Kyoto Gift may be used by any third party on your lost smartphone. Even in the event of loss of your Preserve Kyoto Gift due to theft or other circumstances, we will be not responsible for that loss. Also, we will not reissue a lost Preserve Kyoto Gift under any circumstances. 

Every time you make a donation, you will receive a Preserve Kyoto Gift separately. Therefore, multiple Preserve Kyoto Gifts cannot be totaled as one. However, you can use two or more Preserve Kyoto Gifts in combination for one payment.

Transferring (including exchanging or reselling) a Preserve Kyoto Gift to a third party, allowing a third party to use it, taking it over from a third party, or pawning it is prohibited.

Preserve Kyoto Gifts cannot be exchanged for cash, refunded, transferred, or returned.

You can have your password reissued. Tap “Forgot your password?” under the button at the bottom of the login screen and enter your registered email address, and you will receive an email that guides you to reset your password. Follow the instructions in the email to reset your password.

International roaming isn‘t available for 'Preserve Kyoto Gift'. Please connect via WiFi or use a prepaid SIM card in Japan.